SHIPPING AND RETURNS
- All of our items are shipped by Royal Mail or MyHermes
- You will need to ensure someone is able to sign for your delivery as proof of receipt
- Please ensure that the address details you provide are accurate as we are not liable for a refund if you have entered the incorrect address when ordering, so please enter your details carefully.
- UK Standard delivery is shipped within 5-7 business days.
- European and International delivery charges are charged depending on weight so please check prices when checking out.
- For European and International deliveries your order will be delivered within 7-14working days
- If a parcel is returned back to us from the couriers due to you missing the parcel delivery, then you will need to pay for the item to be reshipped to you.
WHAT IS OUR RETURNS POLICY?
- Items must be returned within 14 days of delivery.
- Items must be unworn.
- Items must have all Seen on Her tags attached.
- You must obtain proof of postage just in case your order is lost on its way back to us.
- Items must be returned at the customer’s expense.
- The refund will not include any delivery charges you have paid.
- Sale items are non refundable or returnable. All sale items are final.
- We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
HOW DO I RETURN AN ITEM?
Please contact us at firstname.lastname@example.org for a return form.
*Please note that items must be returned at the customer’s expense.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 15 days for your parcel to be returned to us. We will send you a confirmation email once it has arrived. If you haven’t heard any communication from us after 15 days, please contact our Customer Care Team with your order number and details of the items returned.
HOW DO I RETURN A WRONG/FAULTY ITEM?
Most of our customers have a great experience when shopping with Seen On Her. However, we know that there may be occasions where things can go wrong. If you received a wrong/faulty item please contact us on email@example.com
If you have any further questions regarding our Returns Policy, please contact us at firstname.lastname@example.org