We now offer FREE STANDARD SHIPPING WORLDWIDE on all orders.

Express orders will be shipped via Fedex or DHL. Shipping rates are calculated at checkout.

Please allow 24-48 hours for orders to be processed.

As soon as your order leaves our international shipping office, you will receive a shipping confirmation by email with your tracking details.

UK

FREE Standard shipping 5-7 days after dispatch

EXPRESS Shipping 2-4 days after dispatch

EU

FREE Standard shipping 7-14 days after dispatch

EXPRESS Shipping 3-7 days after dispatch

USA & ROW

FREE Standard shipping 7-14 days after dispatch

EXPRESS Shipping 3-7 days after dispatch

 

    • You will need to ensure someone is able to sign for your delivery as proof of receipt
    • Please ensure that the address details you provide are accurate as you are not liable for a refund if you have entered the incorrect shipping information when ordering, so please enter your details carefully.
      •  If a parcel is returned back to us from the couriers due to you missing the parcel delivery, reshipping costs will apply
      • Refunds do not include original shipping, return shipping and any import taxes and duties. Payment for Import duties are the responsibility of the customer. In an event where you miss or refuse to collect your parcel, shipping for the return of the parcel will be deducted from your order.
      • Return charges are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels. 

      • Once your parcel has been dispatched and/or showing as delivered, Seen On Her are not responsible for lost, damaged or stolen parcels.

      IMPORT TAX

      All International orders are liable to import duties and tax. As any business, Seen On Her are obliged to declare the full value on all international shipments. All international customers are responsible for paying any customs or import tax due upon the package arriving in their country.

      WHAT IS OUR RETURNS POLICY?

      • Items must be returned within 14 days of delivery.
      • Items must be unworn.
      • Items must have all Seen on Her tags attached.
      • You must obtain proof of postage just in case your order is lost on its way back to us.
      • For international returns please ensure you mark your parcel as returned goods to avoid unnecessary custom charges or delays.
      • Items must be returned at the customer’s expense.
      • The refund will not include any delivery charges you have paid.
      • Sale items are non refundable or returnable. All sale items are final.
      • We reserve the right not to refund you if your returned items fall outside the terms of our Returns Policy.

      HOW DO I RETURN AN ITEM?

      Please contact us at support@seenonher.com for a return form.

      *Please note that items must be returned at the customer’s expense.

      HAVE YOU RECEIVED MY RETURN?

      Please allow up to 15 days for your parcel to be returned to us, this may take longer if you are based internationally. We will send you a confirmation email once it has arrived. If you haven’t received any communication from us after 15 days, please contact our Customer Care Team with your order number and details of the items returned.

      HOW DO I RETURN A WRONG/FAULTY ITEM?

      Most of our customers have a great experience when shopping with Seen On Her. However, we know that there may be occasions where things can go wrong.
      If you received a wrong/faulty item please contact us on support@seenonher.com

       If you have any further questions regarding our Returns Policy, please contact us at support@seenonher.com